All terms
An LLM predicts language extremely well, which lets it summarise, classify, translate, draft and reason over text.
It does not know your business by default. Useful business AI comes from connecting a model to your own documents, data and rules.
Models can be confidently wrong. Anything that touches money or compliance needs verification built into the workflow.
In practice
Feeding your policies and product data to a model so it answers staff and customer questions using your actual information.
